ADT Security – USELESS SERVICE

Posted on 25. Jul, 2009 by Marc in Personal

<rant>

I don’t often rant on my blog, but today I’m going to be used to expose the MOST useless company in South Africa. I’m actually just fed up with them and the service they offer. I am cross posting this from a complaint I made on Hellopeter.com

Since we moved into our new house in December, we have had endless problems with ADT. With monthly call outs to repair our system, equiment breaking and alarms going off at random times of the day and night. We have had the technical team out here, at least 7 or 8 times to try and ’sort’ out these various issues.

Last month, we received a notice under our door, to say that the NEXT day they would be pulling out their patrol vehicles in the Ballito area, and sub contracting to a local company, who would send out a patrol vehicle in case of an emergency. Today, this was put to the test.

We had a family day outing today, and on our way home we recived a call to say the alarm had gone off. By the time we got home, there was still no one here.
When I started investigating times, I found out once again how useless ADT really was.
Alarm signal recieved at ADT control room: 11:44
Call made to me to tell alarm had gone off: 11:50 (6 minutes)
Call made to sub contracting company in Ballito Afres: 12:03 (13 minutes !!!!!)
Sub contractor patrol arrived at premises: 12:06

Thank you ADT for being the offering the most useless service in the whole of South Africa. FED UP !!!!!!!

If you are looking for a Security company in South Africa, I would really like to recommend that you NEVER EVER  consider ADT Security.

</rant>

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53 Responses to “ADT Security – USELESS SERVICE”

  1. Marc

    23. Apr, 2010

    Hey chaps, keep it tidy please, otherwise I may have to moderate or turn off the comments on this post, which I don’t really want to do, as I encourage both sides of the story…
    Cheers
    Marc

  2. kev

    24. Apr, 2010

    lets make it simple to you guys that cry like babies why not make an appointment with ADT and go have a look in the control room. will bet you a million bucks there no way in hell you could do the job better. Remember to test your alarm at least once amonth and make sure your service provider got the signal. DO NOT EVER TEST ARMED RESPONSE. ANY COMPANY HAS THE RIGHT TO SLAP YOU WITH A FINE ADDED TO YOUR BILL.

  3. Johnny

    25. Apr, 2010

    Kev, what you are saying is Bull sh*t. SA is a constitutional democracy. Above all, it guarantees freedom of speech, expression and association. No wonder the Sutarday article was talking about you guys being in posession of Home Affairs information which you were not suppose to posess. YOU THINK YOU ARE LAW UNTO YOUSELVES. What makes you think you can slap a fine? Who do you think you are? Respond to the substantive issues raised on this side. Do you do security clearance on your staff? What is your average response time? How many burglaries do you have per month on premises with ADT sign. Go play that intimidation game of your somewhere. You don’t scare me.

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