Comments on: ADT Security – USELESS SERVICE http://www.marcforrest.com/2009/07/25/adt-security-useless-service/ A little bit of geeky Thu, 09 Feb 2012 16:59:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: mrs grove http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-201320 mrs grove Sun, 05 Feb 2012 17:21:33 +0000 http://www.marcforrest.com/?p=594#comment-201320 2004 we moved out of a plot informed adt to come out husband was retrenched gave copy to man who was there sighned a paper for removing the system moved. To natal still didn't remove it find out recentley that the system was removed one year @ half ago now we on itc for 21000 rand do you think is fear thy don't even have us on their systim 2004 we moved out of a plot informed adt to come out husband was retrenched gave copy to man who was there sighned a paper for removing the system moved. To natal still didn’t remove it find out recentley that the system was removed one year @ half ago now we on itc for 21000 rand do you think is fear thy don’t even have us on their systim

]]> By: mrs grove http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-201318 mrs grove Sun, 05 Feb 2012 17:16:35 +0000 http://www.marcforrest.com/?p=594#comment-201318 We moved out of a plot husband was retrenched informed adt the person was there sighned a paper for removing the system found out recently one year half ago it was removed since 2004 nou they want 21 thousand rand from us after no response from them and now we are on credit for that We moved out of a plot husband was retrenched informed adt the person was there sighned a paper for removing the system found out recently one year half ago it was removed since 2004 nou they want 21 thousand rand from us after no response from them and now we are on credit for that

]]> By: Leila http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-190610 Leila Tue, 17 Jan 2012 19:55:49 +0000 http://www.marcforrest.com/?p=594#comment-190610 We recently had a burglary on the 18th of December where the guys were able to take every piece of jewelry I owned and other items due to the fact that it took ADT 34 minutes to respond, This may have been because they forgot to remind a vehicle to go to our home when the initial response was that the vehicles were all busy, which gave the robbers free rein to rampage through my home. The perp was actually caught by the SAPS and is currently in jail and I am very thankful to have gotten most of my stuff back and to the SAPS for a really good job. After calling a meeting with ADT at my home on Jan, the mealy mouthed excuses ranged from "the weather, we were very busy, etc" After requesting that they investigate why their response time was so poor and that they get back to us, it's been a truly frightening experience from a customer service point of view. I've now just received a "report" from one of the "special" people who work for ADT after sending an email to the MD of Durban. It's a truly pathetic form document which basically does it's best to cover their incompetent asses. Judging from the ra-ra's from the people who claim to work for ADT, I now understand why their customer service reeks. Here's the deal, guys. We pay you to render a service, namely to respond when our homes which are supposedly protected by your systems are being robbed and our lives and property may be in danger. We do not expect you to prevent crime, but we do expect you to respond in a timeous fashion which is what we pay you for. When you do not render the expected service. We have the right as CUSTOMERS to be unhappy. We are not here to make up for the fact that your systems are manned by imbeciles and having dealt the people at ADT, Durban, I make this claim from experience. We are also not here to make up for the fact that there are obviously holes in your systems which I find very hard to believe are cutting edge technology. So please man up and grow a pair and take responsibility instead to blaming the customer which seems to be a big part of ADT's company culture. The fact of the matter is that ADT have become very big, complacent and lazy and as a result their systems obviously need to be assessed, both the hardware and wetware, since their customer service seems to consist mainly of passing the buck or ignoring you in the hope you'll give up and go away. My neighbourhood is rife with ADT patrol cars and guard huts and yet they still couldn't muster a decent response after not making contact with either my husband or I. What would they have done if our lack of response had been due to the fact that we were being held up at gunpoint? Oh wait, we probably would have gotten one of their "we are aware of your complaint and someone will get back to you shortly" letters. Perhaps some of the people who so proudly work for ADT should spend less time trying to defend their companies shortcomings on the internet and a little more time trying to ensure that their company doesn't have any complaints to deal with. We recently had a burglary on the 18th of December where the guys were able to take every piece of jewelry I owned and other items due to the fact that it took ADT 34 minutes to respond, This may have been because they forgot to remind a vehicle to go to our home when the initial response was that the vehicles were all busy, which gave the robbers free rein to rampage through my home. The perp was actually caught by the SAPS and is currently in jail and I am very thankful to have gotten most of my stuff back and to the SAPS for a really good job. After calling a meeting with ADT at my home on Jan, the mealy mouthed excuses ranged from “the weather, we were very busy, etc” After requesting that they investigate why their response time was so poor and that they get back to us, it’s been a truly frightening experience from a customer service point of view. I’ve now just received a “report” from one of the “special” people who work for ADT after sending an email to the MD of Durban. It’s a truly pathetic form document which basically does it’s best to cover their incompetent asses.

Judging from the ra-ra’s from the people who claim to work for ADT, I now understand why their customer service reeks. Here’s the deal, guys. We pay you to render a service, namely to respond when our homes which are supposedly protected by your systems are being robbed and our lives and property may be in danger. We do not expect you to prevent crime, but we do expect you to respond in a timeous fashion which is what we pay you for. When you do not render the expected service. We have the right as CUSTOMERS to be unhappy. We are not here to make up for the fact that your systems are manned by imbeciles and having dealt the people at ADT, Durban, I make this claim from experience. We are also not here to make up for the fact that there are obviously holes in your systems which I find very hard to believe are cutting edge technology. So please man up and grow a pair and take responsibility instead to blaming the customer which seems to be a big part of ADT’s company culture.

The fact of the matter is that ADT have become very big, complacent and lazy and as a result their systems obviously need to be assessed, both the hardware and wetware, since their customer service seems to consist mainly of passing the buck or ignoring you in the hope you’ll give up and go away. My neighbourhood is rife with ADT patrol cars and guard huts and yet they still couldn’t muster a decent response after not making contact with either my husband or I. What would they have done if our lack of response had been due to the fact that we were being held up at gunpoint?

Oh wait, we probably would have gotten one of their “we are aware of your complaint and someone will get back to you shortly” letters.

Perhaps some of the people who so proudly work for ADT should spend less time trying to defend their companies shortcomings on the internet and a little more time trying to ensure that their company doesn’t have any complaints to deal with.

]]> By: Gerrie http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-190569 Gerrie Tue, 17 Jan 2012 18:13:44 +0000 http://www.marcforrest.com/?p=594#comment-190569 Sales rep cheated me into a 3 year contract with no "rent to own" alarm system as I already had my own. Cancelled the contract after 2 years due to bad service. After alarm activation at my shop I was actually onsite before them on 3 occasions! Now they're threatening with ITC and all sorts because I stop the debit order every month. Threatening to discontinue the service which has been disconnected for nearly a year! These guys are unprofessional and just after your money. They're worse than time-share companies with blackmail tactics if you dare cancel a contract due to bad service. Provide what I'm paying for and all will be okay. They refuse to collect their transmitter as it would indicate admitting they were at fault. Bunch of *ssholes! Sales rep cheated me into a 3 year contract with no “rent to own” alarm system as I already had my own. Cancelled the contract after 2 years due to bad service. After alarm activation at my shop I was actually onsite before them on 3 occasions!
Now they’re threatening with ITC and all sorts because I stop the debit order every month. Threatening to discontinue the service which has been disconnected for nearly a year! These guys are unprofessional and just after your money. They’re worse than time-share companies with blackmail tactics if you dare cancel a contract due to bad service.
Provide what I’m paying for and all will be okay.
They refuse to collect their transmitter as it would indicate admitting they were at fault.
Bunch of *ssholes!

]]> By: Germar http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-165453 Germar Thu, 15 Dec 2011 09:24:19 +0000 http://www.marcforrest.com/?p=594#comment-165453 ADT is the most useless bunch I've ever seen. Their slogan "ALWAYS THERE" must be the most correct slogan ever, because they are "NEVER HERE" where their paying customers need them. I don't know where to begin to tell about my experiences- from incompetent technicians, not keeping appointments, trying getting info from call centres, fixing problems etc. The list goes on and on..... ADT is the most useless bunch I’ve ever seen. Their slogan “ALWAYS THERE” must be
the most correct slogan ever, because they are “NEVER HERE” where their paying customers need
them. I don’t know where to begin to tell about my experiences- from incompetent technicians, not keeping appointments, trying getting info from call centres, fixing problems etc.
The list goes on and on…..

]]> By: Bullsh*t http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-160751 Bullsh*t Thu, 08 Dec 2011 13:05:04 +0000 http://www.marcforrest.com/?p=594#comment-160751 When I had my alam installed it was with a contract for 3 years to say that after 3 tears the system belongs to the owen of the house. after 3 years guess what I still do not have a system belonging to me and still need to hire it for another 2 years. the sales rep and installation people was from pro active and now I'm sitting with nonsense of removing the alarm system and patch the walls and ceiling as well as painting the walls where the sighns were or do I need to rent for 2 more years. When I had my alam installed it was with a contract for 3 years to say that after 3 tears the system belongs to the owen of the house. after 3 years guess what I still do not have a system belonging to me and still need to hire it for another 2 years. the sales rep and installation people was from pro active and now I’m sitting with nonsense of removing the alarm system and patch the walls and ceiling as well as painting the walls where the sighns were or do I need to rent for 2 more years.

]]> By: S Meyer http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-155380 S Meyer Wed, 30 Nov 2011 20:49:52 +0000 http://www.marcforrest.com/?p=594#comment-155380 I have contacted ADT for the past 2 months to come and sort out my alarm system, i am only available on a monday and every time they promise me that they will come and fix my alarm Every monday for the past 2months i sit at home waiting for them if we phone them they would have an excuse why they did not attend to my problem. This monday theY confirmed with me that they would come and fix my alarm waited for them like a idiot again, the technician phone us by 16:00 to say he is at home where i told them i will only be available until 14:00 Why do we pay our accounts on time but they so useluess in fixing the problem WHO DO I SPEAK TO???????? I have contacted ADT for the past 2 months to come and sort out my alarm system, i am only available on a monday and every time they promise me that they will come and fix my alarm
Every monday for the past 2months i sit at home waiting for them if we phone them they would have an excuse why they did not attend to my problem.

This monday theY confirmed with me that they would come and fix my alarm waited for them like a idiot again, the technician phone us by 16:00 to say he is at home where i told them i will only be available until 14:00

Why do we pay our accounts on time but they so useluess in fixing the problem

WHO DO I SPEAK TO????????

]]> By: barry http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-95309 barry Sun, 28 Aug 2011 11:18:02 +0000 http://www.marcforrest.com/?p=594#comment-95309 Please view this funny video of ADT security guard http://www.youtube.com/watch?v=oBTfseBgVdc Please view this funny video of ADT security guard

http://www.youtube.com/watch?v=oBTfseBgVdc

]]> By: B NEL http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-38167 B NEL Tue, 08 Mar 2011 17:01:08 +0000 http://www.marcforrest.com/?p=594#comment-38167 TRUE .. the same happened to us . the signal didn't go through to their offices, still they charged me R399 to 'check' the system. The system still does't work. Their fees are more than R400 per month and they still can't provide a service, absolutely PATHETIC!!! TRUE .. the same happened to us . the signal didn’t go through to their offices, still they charged me R399 to ‘check’ the system. The system still does’t work. Their fees are more than R400 per month and they still can’t provide a service, absolutely PATHETIC!!!

]]> By: Sibongile http://www.marcforrest.com/2009/07/25/adt-security-useless-service/#comment-37223 Sibongile Mon, 21 Feb 2011 22:24:04 +0000 http://www.marcforrest.com/?p=594#comment-37223 Ya ne! what about Stallion,The only problem ic with this Adt reaction officers the are to fat ,they cant even jump the wall,Why they should have to leave the clients gate without respond and proof from the client,why they are not forced to join gym because they must stay feet and active,i wont consider ADT AS MY RESPONSER,they are useless Ya ne! what about Stallion,The only problem ic with this Adt reaction officers the are to fat ,they cant even jump the wall,Why they should have to leave the clients gate without respond and proof from the client,why they are not forced to join gym because they must stay feet and active,i wont consider ADT AS MY RESPONSER,they are useless

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