I don’t often rant on my blog, but today I’m going to be used to expose the MOST useless company in South Africa. I’m actually just fed up with them and the service they offer. I am cross posting this from a complaint I made on Hellopeter.com
Since we moved into our new house in December, we have had endless problems with ADT. With monthly call outs to repair our system, equiment breaking and alarms going off at random times of the day and night. We have had the technical team out here, at least 7 or 8 times to try and ‘sort’ out these various issues.
Last month, we received a notice under our door, to say that the NEXT day they would be pulling out their patrol vehicles in the Ballito area, and sub contracting to a local company, who would send out a patrol vehicle in case of an emergency. Today, this was put to the test.
We had a family day outing today, and on our way home we recived a call to say the alarm had gone off. By the time we got home, there was still no one here.
When I started investigating times, I found out once again how useless ADT really was.
Alarm signal recieved at ADT control room: 11:44
Call made to me to tell alarm had gone off: 11:50 (6 minutes)
Call made to sub contracting company in Ballito Afres: 12:03 (13 minutes !!!!!)
Sub contractor patrol arrived at premises: 12:06
Thank you ADT for being the offering the most useless service in the whole of South Africa. FED UP !!!!!!!
If you are looking for a Security company in South Africa, I would really like to recommend that you NEVER EVER consider ADT Security.