Techcentral reported earlier today that MTN would also be offering the iPhone 4 on contracts, when it (finally) launches in South Africa towards the end of September. We all know the iPhone 4 is going to be big in South Africa, I have already had over 3500 views on my iPhone 4 in South Africa post I did a while back. But I still have a pertinent question, which is really bothering me about the iPhone in South Africa.
Which operator, be it MTN, Vodacom or Cell C, will be able to provide the best support for the phone ?
Support, not just being hardware support, but also software and iPhone support. My biggest “gripe” with the iPhone in South Africa, is that people are spending up to 10K on a phone, without knowing their full capabilities.
The fact that it is so much more than just a phone, and you can install applications and use it for push email, amongst a whole whack of other things, makes me believe that the network operators have to play some part in promoting the phone, instead of just “selling it”.
Vodacom have been selling the iPhone for just short on 2 years, and have already sold around 110k iPhones in South Africa. They have the upper hand I think, with the knowledge and expertise gained, as well as offering services such as Visual Voicemail & dedicated iPhone packages. But yet daily, I get emails from people who need assistance with their iPhones, that’s why I setup SA iPhone Help to try and help people with posing questions about the iPhone.
At the end of the day, for me, it isn’t about the price, or about the best data bundle, which ever cellular network wants to be want to be the market leaders in the iPhone 4 race, they are going to have offer better support & education on the iPhone which will educate the users about the phone and it’s capabilities.
Would love to hear your thoughts in the comments below :)