Disclaimer: Before I write this post, it needs to be known that I was not asked to write this post in any way, and is a true reflections of my experiences at this establishment.
Living in a small town like Ballito, we see loads of restaurants popping up, then closing down just as fast. Many of these open just before “season” begins in December and then close after the Easter holidays.
There are a couple though which have stood the test of time, and my favorite over the years has to be a place called Mo-Zam-Bik, which first opened in 2005. This awesome little spot is so simple in terms of decor and originality and honestly serves some of the best food in the country.
This photo of Mo-zam-bik is courtesy of TripAdvisor
A few weeks ago, I decided to take a look at Trip Advisor to see what was happening in Ballito, and noticed that Mo-Zam-Bik was the number 1 rated restaurant in the area. So, I decided to add my 2c worth, and it was only my 2nd or 3rd review on Tripadvisor.
Here is my brief Mo-Zam-Bik review:
Being a local in Ballito there are a number of restaurants, and every time we visit “one of those other restaurants” we always say we should have just gone to Mozambik. Brett and his team are seriously world class!
Go for the Trinchado for starters and the Peri-Peri chicken for mains. You won’t be sorry !
The only negative here is that I can’t eat there every day :)
A couple of days, I noticed an email from Trip Advisor saying the owner had responded. I only managed to read it a couple of days later, but this is what it said:
Hi Marc F,
Thank you for the great review. You said the unfortunate thing is you can’t eat here everyday. Please contact me on my email or pop past the kitchen or phone me in the next couple of days. I want to cook for your family everyday for one week to say thank you for all the support(I’m very serious). Have an awesome week!
Woah!! How cool is that. Firstly, I wasn’t expecting a response, but secondly such an awesome gesture. So, naturally, I called Brett up and we had a chat, and the next night we went down there for our first dinner. And once again, they didn’t disappoint. Brett said we didn’t have to come 7 days in a row, which was great, and have been a few times already. The service is exceptional, and reading most of the other reviews on Trip Advisor, you will see I wasn’t alone when I made that comment.
The reason I am writing this post is 2 fold. Firstly, the time Brett takes to answer each and every review on Trip Advisor is paramount to his business. Online is often used as a platform for people to moan about bad quality and service, in all industries, but engaging back with your end customer is so important. Brett gets this right online and offline, and makes time to visit each table in the restaurant, even when it is packed to the brim.
Secondly, the post is about how awesome this spot is. They have a couple of branches over Gauteng & KZN, so make a plan and go try it. You really won’t be disappointed. I can highly recommend the chicken livers for starters, a beef Trinchado or baby chicken (the best chicken ever) or even the line fish is beyond amazing, for mains.
Once again, a huge thanks to Brett and his team for this opportunity. Your establishment is seriously world class! Good luck for the “season”, know it’s only gonna be more awesome than the last ;)