Tag: Rant

<rant>

I don’t often rant on my blog, but today I’m going to be used to expose the MOST useless company in South Africa. I’m actually just fed up with them and the service they offer. I am cross posting this from a complaint I made on Hellopeter.com

Since we moved into our new house in December, we have had endless problems with ADT. With monthly call outs to repair our system, equiment breaking and alarms going off at random times of the day and night. We have had the technical team out here, at least 7 or 8 times to try and ‘sort’ out these various issues.

Last month, we received a notice under our door, to say that the NEXT day they would be pulling out their patrol vehicles in the Ballito area, and sub contracting to a local company, who would send out a patrol vehicle in case of an emergency. Today, this was put to the test.

We had a family day outing today, and on our way home we recived a call to say the alarm had gone off. By the time we got home, there was still no one here.
When I started investigating times, I found out once again how useless ADT really was.
Alarm signal recieved at ADT control room: 11:44
Call made to me to tell alarm had gone off: 11:50 (6 minutes)
Call made to sub contracting company in Ballito Afres: 12:03 (13 minutes !!!!!)
Sub contractor patrol arrived at premises: 12:06

Thank you ADT for being the offering the most useless service in the whole of South Africa. FED UP !!!!!!!

If you are looking for a Security company in South Africa, I would really like to recommend that you NEVER EVER  consider ADT Security.

</rant>

2 weeks ago, Stefanno alerted the twitterati to a Notebook backpack on Kalahari.net, for a great price of R216.95. Having been looking around for a while for a notebook backpack about it, I jumped at the offer and ordered 2, the other for a colleague.

Last week, when I went to check on my order status, I noticed that the product name and picture had been changed to a Carry case.

Obviously this is not what I wanted. So I called up their support desk, and spoke to a Funiswa, who was really unhelpful, after I explained the whole story. She said I should mail their support desk, which I did. No reply, or even acknolwdgement email. Next day, No reply. Soon after this, I receive a confirmation that the order was dispatched. I replied back to the order dispatched email, with my original email. No Reply. Knowing full well that the order was to be delivered this morning, I called them again, eventually getting through to a guy by the name of Ashley. Luckily Ashley was a lot more helpful, and I forwarded him the email. After the bags were delivered, they were indeed the wrong ones. I mailed Ashley to tell him that they were the wrong ones. He has since arranged for them to be collected and a refund to be passed. How long that takes who knows.

What grates me the most about this is that the just changed the picture and name, but the description was still the same. They could have at least offered me a similar backpack case, at a similar price. I wouldn’t even mind paying a bit more, but they simply said, we will come fetch it, and refund you.

I have used Kalahari plenty of times before, as I think they are one of the better e-tailers in South Africa, but this time, they have left a sour taste in my mouth, and highly doubt that I will be using them again in the future.

 UPDATE: All’s well that ends well